How can we help?
Found a problem or have an idea to improve the app?
Reports go to our support email and tracking dashboard. Replies are sent to your account email.
Cannot sign in? Email goldentriangleapp@gmail.com.
Do not include passwords, sign-in codes, recovery keys, or personnel records.
Frequently asked questions
Select a question to see the answer.
What is Golden Triangle?
A platform that helps leaders organize their people, hubs, tasks, calendars, and trackers. It is independently developed and is not endorsed by the Department of Defense or any military branch.
How do I join a hub?
Sign in, choose Join a Hub, and enter the Hub ID or invitation. A leader with permission reviews your request. Once approved, the hub appears in Current Hubs and you receive an acceptance notification.
Why is my hub request still pending?
A leader must approve it first. Check that you used the correct Hub ID and ask your leader to review the request.
Can I belong to more than one hub?
Connected teams and squads appear under their higher hub. Open Current Hubs to choose a workspace. What you can see and edit depends on your leadership position and any additional permissions.
How do I create a hub?
Sign in and choose Create a Hub. Enter a name, choose the hub level and template, then create it. You can adjust its sections and positions afterward.
Why can’t I edit something in a hub?
Your hub permissions control what you can change. Ask the hub owner or a leader who manages permissions to review your access.
How do I open My Profile?
Sign in and select My Profile or Your Profile. Current profiles open through your account. If an older profile asks for its recovery key, use the original key and keep it safe. A password reset does not replace an encryption recovery key.
I forgot my password. What should I do?
Use the password reset option on the sign-in screen. If you use two-factor verification, keep your recovery codes somewhere safe. Never send your password or codes to support.
Why haven’t I received an email?
Check Spam or Junk and confirm your email address is correct. Mark Golden Triangle messages as not spam and add the sender to your contacts. If the email still does not arrive, contact support.
How do I enable Face ID or fingerprint sign-in?
In the phone app, sign in and open More, then Account Settings. Open Face ID or fingerprint sign-in and select Enable Face ID / Fingerprint. Your device must support biometrics. When your session expires, sign in again.
Remove Saved Sign-In stops biometric access to the saved sign-in on that device. It does not delete your account.
How do I change dark or light mode?
Open Settings and choose Light, Dark, Night Vision, or Use device settings under Appearance.
How do I filter or sort a page?
Select Filter / Sort, choose your options, and select Apply. An Applied label shows when filters are active. Select Clear filters to reset them.
How do I mark a task complete?
Open Tasks and select the assigned person or section. Confirm completion when asked. A task assigned to several people or sections stays open until all required assignments are complete. Your permissions control which assignments you can update.
Why does Needs Attention show missing information?
Some applicable tracker fields are empty or a date needs attention. Open the item to review it. For vehicle information, set Drivers License, Vehicle, and Motorcycle separately so fields that do not apply are not treated as missing.
What should I do before changing phones or reinstalling?
Preserve your workspace data first. Local workspace records do not automatically sync to another device. Keep any encrypted backup and its recovery key separately. Do not uninstall the app or clear its storage until you have saved the information you need. Support cannot recover encrypted information without its original key.
What information is not allowed?
Do not upload CAC card photos, medical records, classified information, or sensitive military information. Read the Privacy Policy for more about how information is handled.
How do I delete my account?
Use the Delete Account section below. Confirm your password to delete your account. Contact support if you need help with hub ownership or records associated with your account.
Where are Hub Settings?
Open your hub and select Hub Settings in the main menu, below Tracker. On a phone, open the navigation menu first. Account settings, billing, and support are under More.
How do I invite someone to a particular position?
Open Hub Settings, expand Hub Invites, choose the position, and create a one-time invite link. Copy the link and send it to that person. The invitation shows the section and position. They request to join, then a leader approves them before the assignment takes effect. A link expires after 48 hours and can be used for one request.
I already added a Soldier. How do I link their account?
Open Soldiers, open the Soldier’s profile, and select Link Account. Copy the invitation and send it to that Soldier. They sign in, choose which profile information to keep, and submit the request. A leader must approve it. If they currently own another hub, they must transfer that ownership before using this record-link invitation.
Which information should I keep when linking my account?
Choose Transfer my current profile information to use your personal profile, or Keep the existing hub information to use what your leader entered. Approval makes the selected information your personal profile and links it to the hub’s Soldier record. Hub-only information stays with the hub.
Does a Soldier need an account to count as assigned?
No. A manually added Soldier counts when placed in a roster position. Link Account means the record does not yet have an account connected. The Vacant positions list shows only positions that still need a Soldier.
How do I move a Soldier to another position?
Open their profile and select Edit assignment. Choose the destination position and save. For a linked member, you can also use Assign beside a vacant position. Review any leadership or ownership change shown before confirming.
What happens when someone takes a leadership position?
Their permissions follow that position and its connected hub. Squad and team leaders control their own hub and its Soldiers. Platoon Leader and Platoon Sergeant have equal control of the platoon hub. Higher leaders can grant additional access under Hub Permissions.
How do additional permissions work?
A leader selects an existing member under Hub Permissions, checks the extra access to grant, and saves. Their name appears with Edit permissions. Unchecked boxes grant no additional access; normal leadership and higher-hub permissions still apply. A platoon grant applies across the platoon even if a lower hub has not granted that access.
How do I open, reorder, or rename sections?
Click anywhere on a section card to open it. To reorder, hold briefly and then drag; on a phone you can also use the arrows. Order is saved in that browser. The higher hub leader can select Rename beside Delete to change the section name for everyone.
What happens if I delete a section?
Read the on-screen warning first. Move Soldiers to other positions before deleting, or use the removal option if offered. Unlinked Soldier records must be moved or removed from their profiles first. Deleting a section is different from deleting someone’s account.
What happens when I transfer hub ownership?
You become unassigned and remain a member. The new owner can remove you, or you can leave. The hub keeps its information.
How can I tell whether a Soldier’s account is linked?
Their profile shows Linked. Select it to see who invited them and when they joined. Some older memberships may not have inviter details. A profile showing Link Account is not linked yet.
How do I report a bug or request an improvement?
Select Report a Bug to open the form. Add a short title and explain what happened. Check Request an update if you want a follow-up on the outcome. For other questions or suggestions, select Contact Support. Your app version and device details are included. After submitting, you can track the report here; support replies also go to your account email.
Delete Account
Delete your account by confirming your password. Transfer HUB ownership or delete your owned HUBs first. HUB-owned Soldier records remain unlinked; contact support for removal of retained personal information.
Manage account deletion